Last updated: 2026-10-08

Overview

Thank you for shopping at Dan Sun Titanium. This policy explains how we process, ship, track, and deliver your orders, and what happens if your package is delayed, damaged, lost, or returned to us. It supplements our Exchange & Refund Policy and does not affect any mandatory consumer rights you have under applicable law.

Order Processing

Orders require 3–7 business days to process before shipping. Once your order has been processed and shipped, your tracking number will be updated within 1–3 business days after shipment and emailed to you.

Shipping Times

We ship worldwide. Shipping times vary depending on your location and external factors. The average estimated shipping time is approximately 7–14 business days. International shipments may be affected by:

• Holidays

• Customs clearance procedures

• Weather delays

• Local postal service efficiency

• Other factors beyond our control

Shipping times are estimates only, not guarantees.

Shipping Method Selection

We reserve the right to select the most suitable shipping method for each destination based on the logistics conditions there, including but not limited to transport costs, customs clearance efficiency, and delivery success rates.

We reserve the right to refuse orders that cannot be delivered because no reasonable logistics solution is available for the destination. Any such order will receive a 100% refund of all amounts paid.

Customs, Duties, and Taxes

For international orders, customs clearance is not included at checkout. You may be required to pay duties, taxes, or brokerage fees to the carrier or customs authority when you receive your package, or before it is released. Import rules and rates vary by country and are outside our control.

Shipping costs are non-refundable, except where applicable law requires otherwise — for example, the 14-day right of withdrawal under EU law entitles you to a refund of the standard delivery cost.

Customers located in the United States must accept the shipping method we provide for their orders. After an order is placed, the applicable shipping fee and duties will be submitted to us for review, and the applicable duties must be paid in advance before the order is dispatched.

Order Tracking

Once your order has been shipped, we will email you a tracking number so you can follow your order's journey. If you have not received a tracking number within 10 business days of placing your order, please contact us at order@dansuntitanium.com.

Damaged or Missing Items on Delivery

If your order arrives damaged or with items missing, please contact us at order@dansuntitanium.com within 14 calendar days of delivery with your order number and photos of the package and the item. We will investigate and, where the damage or loss occurred during carriage arranged by us, replace or refund the affected item in accordance with our Exchange & Refund Policy.

Lost or Delayed Packages

If your order is significantly delayed (for example, no tracking updates for 14 or more business days beyond the estimated delivery window), please contact us at order@dansuntitanium.com. We will work with the carrier to locate or investigate your order.

If a package is confirmed lost while in transit to you and the carrier was arranged by us, we will replace the item or refund your purchase price, as appropriate and in line with applicable law.

If a carrier records a package as "delivered" but you did not receive it, please report it to us within 14 calendar days of the recorded delivery date. We will open an investigation with the carrier and may ask you to confirm the delivery details. If the investigation confirms the package was not delivered to you, we will replace or refund the item. If the carrier confirms delivery, we may not be able to offer a resolution. Nothing in this section limits your rights under mandatory law.

Incorrect Shipping Address

Please provide a correct and complete name and delivery address at checkout. If a package is returned to us for any reason (for example, an incorrect or incomplete address, or an unclaimed package), we will contact you, and you will be responsible for the cost of reshipment. To correct your address before shipment, contact us as soon as possible.

Questions

If you have any questions about your order or shipping, contact us at order@dansuntitanium.com. Please include your order number in all correspondence so we can help you faster.